Disclaimer

The Company shall not be liable for the Users’ communication and activities on the Service. In the event of trouble or disputes between the Users or between the User and a third party, the parties concerned shall settle such trouble and disputes.

The Company shall not be liable for any damage arising from reduced display speed and malfunctions, etc. caused by heavy traffic or other unexpected factors.

The Company shall not be obligated to monitor or save the Funeral Details, Venue Details, Celebration of Life Dates, Photos, Videos, etc.

The Company does not guarantee the Service’s performance, fitness for an intended use, accuracy, or reliability of the outcomes of the use, and shall not assume liability against defects of any kind.

The Company may view, save, or disclose to a third party the Funeral Details, Photos, etc. in the following cases. The Company shall not be liable for any damage arising therefrom:

If it is necessary for discovering and solving the cause of a technical failure in the Service;

In the case of receiving an official inquiry under laws and regulations from public agencies such as courts and police;

If it becomes necessary to check the contents of the Photos, etc. as a result of acts in violation hereof or acts deemed to be in violation hereof;

If it is urgent to act due to imminent danger to the life, body, property and the like of an individual; and

Other cases necessary for properly operating the Service.

In the case of judging that there is a reasonable ground to believe that the User has committed an act in violation hereof or an act deemed to be in violation hereof, the Company may take measures which it deems as necessary, such as deletion of the Funeral Details, Photos, etc. and restricted use of the Service, etc. without giving a prior notice to the said User. The Company shall not be liable for any damage arising therefrom, except in the case caused by the Company’s intent or gross negligence. The User shall not object to the measures taken by the Company pursuant to the provisions of this paragraph.

Notwithstanding the provisions hereof, in no event shall the Company be liable for any damage listed below with regard to the Service:

Damage caused by reasons not attributable to the Company;

Damage caused by special circumstances, whether or not foreseen by the Company; and

Damage caused by any acts indispensable for providing the Service such as server maintenance.

1. About This Policy

We believe that everyone using (Insert Webpage Name) should feel secure about the safety of their information. We established this Privacy Policy to make clear what information we gather, how it's used, and why.

Additionally, this policy offers information based on legal frameworks relating to the handling of your personal data. Additionally, this policy lays out the guidelines for how we will handle any personal information you give us or that we get from other sources.

We appreciate you taking the time to read this privacy statement. Do not hesitate to contact us if you have any questions.

2. Information About Us

For the purpose of data protection law, (Insert Agency) ("we", "us", and "our") is the data controller with respect to your personal data.

Our main office address:

Our email address:

You can also contact us by clicking “Contact Us” on the bottom of this page.

3. Definitions

In this policy:

Your “personal data” means any data which relates to you and from which you can be identified. It may include funeral details, contact details, other personal information, photographs, and videos.

"Processing" refers to any action or procedure related to your personal data, such as gathering, storing, using, transferring, and erasing information.

“Host” refers to the family and/or organisers of the funeral service.

“Guests” refers to the attendees and those invited to the funeral service.

“Venue” refers to the location of the funeral and burial. This could also include the location of memorial and celebration of life services on anniversaries.

4. How We Collect Your Personal Data and What Personal Data We Collect

Information you provide while using the website.

This could contain the obituary, funeral details (host, guests, and venue), deceased's name and gender in addition to your name, email address, payment data (including credit card numbers), and your relationship to the deceased.

You may also submit videos and photos to the website that contain more personal data.

We will only collect extra personal information from you if and when you want to give it to us.

Information we collect. This could contain the following: your IP address, usage logs for the webpage, device IDs (such operating system and version), hardware model, browser type, and version, and cookies and related technologies.

Please refer to the section below under "8. Information on the use of cookies and similar technologies" for further details about cookies and related technologies.

Information we collect from other sources. This may include:

Information about ad clicks from marketing platforms.

Purchase information/history from Stripe, and other payment platforms for products and services ordered through the website.

(Insert Website Name) usage activity from analytics platforms.

When uploading to (Insert Website Name) via Google Photos: Photos/videos selected for upload and profile information registered to Google Photos (If you choose to use this feature, your name, email address, and profile picture are accessed to display on the website while using the feature. This information is not saved to our servers.)

5. Purpose and Legal Basis of Processing Personal Data

We use your personal data for the following purposes based on our legitimate interests and/or with your consent:

To provide you with our services. Our services include the website, funeral invitations and correspondence, customised content (such as 1s Movies, auto-generated photobooks, and other content), payment processing for products and services purchased within the website, and improvements to the website.

To provide user support. This includes handling inquiries and complaints, troubleshooting and solving technical issues, and making necessary changes to our services.

For marketing analytics. This includes collecting and analysing data to research around usage of the website.

To protect against cyberattacks. This includes maintaining the privacy of our users and investigating and deterring unauthorised or illegal activity.

For marketing. This includes operating promotional campaigns, measuring the performance of these campaigns, and sending information about our services and features. We do not sell your data to any third parties. We also do not share your data to any third parties for advertising purposes.

6. Disclosure of Personal Data to Recipients

Your personal data may be shared with the following recipients in the situations described below:

Authorised employees or affiliates. When necessary, these authorised individuals will access the minimum amount of data required to provide customer support, operate our system and services, or investigate fraud or security issues.

Payment service providers. Payments for products/services ordered through the website are processed by secure and trusted payment processors namely, Stripe Payments. We do not store payment information.

Infrastructure vendors and other service providers. We store all data on servers provided by secure infrastructure services (namely, Amazon Web Services Storage).

Law enforcement bodies. In response to legal requests, we will share the minimum amount of data necessary with law enforcement bodies.

Other users invited to your private funeral services link by you. The only information accessible by other funeral members is information that you have provided when using the website.

To process personal data as described in “5. Purpose and Legal Basis of Processing Personal Data” above, we retain third-party service providers including the following:

Amazon Web Services, Google Cloud Platform (to store data, provide our service, etc.)

In all cases, we apply strict measures to keep your data safe and your privacy protected. We share your personal data only for the purposes described in “5. Purpose and Legal Basis of Processing Personal Data” above. We do not sell your personal data to any third parties.

7. Storage Limit of Personal Data

We retain your personal data for the periods listed below, except when required by law to retain it for a longer period. In that case, we retain your data for the period required by law.

We retain your personal data until we receive a request from you to delete your account.

Your personal data will be deleted from our servers within 30 days of receiving a request to delete your account.

Photos and videos deleted from the website are removed from our servers automatically within 30 days.

If you are on our lifetime package, then saved memories will be stored infinitely, until or when your account is deleted.

8. Information on the Use of Cookies and Similar Technologies

We utilise cookies and similar technologies within the website in order to collect certain information, including the following:

Tracking IDs.

Used by various third-party service providers to associate multiple sessions (and any activity within those sessions) with a unique ID. Your device sends this unique ID with related engagement data, allowing third-party service providers to attribute all relevant activities to one user.

Cookies.

Small text files stored on your device by your web browser. We use first-party cookies and we allow our third-party service providers to use cookies for their services. These cookies store your login credentials, preferences, or other information in order to provide a more efficient and personalised experience. You can learn more about cookies here.

IP addresses.

We and our third-party service providers collect IP addresses in services relating to the website.

We use the following first-party cookies based on your consent or without your consent only as permitted by applicable laws.

Expiration Time

web_session

To keep you logged in while using the (Insert Website Name) Premium Computer Upload Site

10 minutes from last access

invitation

To connect you to the right album after clicking an invitation link

14 days from last access

follower_access_token

To keep you logged in while using the browser version of the app

14 days from last access

We may change the expiration time frames listed above in order to optimise the webpage’s usability.

It is possible to disable cookies and other tracking IDs on your device. To learn more, visit the appropriate link below:

Safari Users

Google Chrome Users

Microsoft Edge Users

9. Your Rights

We acknowledge that you have the right to access and correct your personal data, discontinue our usage of your personal data, and other rights stipulated in each applicable jurisdictional law. You also have the right to lodge a complaint with a data protection authority in the jurisdiction where you reside, where you work, or where the alleged infringement of your rights took place. We will comply with any such request in full accordance with the applicable laws and regulations.

10. Required Personal Data

The following personal data are required to use the website:

Your name, email address and payment information.

Funeral details, venue details, celebration of life dates.

For users who are creating an invitation: Your nickname, the deceased’s nickname, and your relation to the deceased.

For users who are invited to a venue or celebration of life created by another user: Your nickname and your relation to the deceased.

Please note that you cannot use the website if we cannot obtain the personal data listed above.

11. Changes to This Privacy Policy

We may occasionally update this Privacy Policy in order to better meet our obligations under privacy law. Significant changes may be accompanied by a notification and/or request for consent, as required by law.

12. Contact

Should you have any questions or concerns regarding this Privacy Notice, please do not hesitate to contact us.